Ordering & Free Shipping (In the lower 48 States)
At BathVanityExperts.com we strive to make ordering the vanity of your dreams a simple, enjoyable process. We offer an easy to remember toll-free phone number, with USA based sales and service support 24-hours a day, 7-days a week. Yes, you read that correctly! You can call 888-409-BATH (2284) and we will kindly assist you.
Secure SSL Encrypted Credit Card Orders
If you find the vanity you are looking for and want to use your credit card to order online, BathVanityExperts.com features secure SSL technology. When you place an item in your cart and begin the checkout process, take a look in your browser URL bar. You will notice the http:// change to https://. You may also notice a small pad-lock logo on the top or bottom of your browser. If you click that lock icon, you can read our SSL certificate. This certificate shows that you are in fact sending your private data to our server for processing and the information is being encrypted in transit. Never order anything online with a credit card from a site that does not have a valid SSL certificate from a trusted provider. At BathVanityExperts.com our certificate is verified by Verisign, the leader in online security.
Special Offers for Contractors, Real Estate Agents and Remodelers
We offer special rates to contractors, real estate agents who refer their clients to us and those customers who ordering more than one vanity at a time. Don't see the exact model you are looking for? Call us and we can help you find the vanity of your dreams today at a price that you can afford.
Free Shipping - Receiving Your Order
The day your vanity arrives please have several able-bodied people available to assist with opening and inspecting your delivery. BathVanityExperts.com fully insures and ships all products in the most robust possible packaging, and selects the most appropriate shipping carrier based on the items ordered. We offer curbside delivery only. The pallet may need to be separated to be unloaded. Lift-gate service is ordered free of charge for delivery on all large vanities. Many bathroom vanity retailers charge the customer an extra fee for lift-gate service. We do not. In some cases (larger orders) your shipment may consist of a number of individual boxes placed on a single pallet.
Visible Loss or Damage
Rarely, breakage of your item(s) may occur due to carrier mishandling while in transit to you. When your order arrives, please count all pieces of your freight. Ensure that all pieces are accounted for and inspect all sides of the boxes or crates for any damage. If you can see damage on the outside of the box that would lead you to assume the item inside is damaged, please tell the driver that you are refusing the delivery due to "Visible Damage." and call our customer service line at 888.409.BATH. It is important to be specific about the nature of the damage and have the driver note it on the Bill of Lading (delivery) slip. We also recommend having a digital camera on hand to document any damage to either the outside of the box/crate or the vanity itself at the time of delivery.
Concealed Loss or Damage
Due to the nature of the products we sell, boxes that have been dropped may not show obvious signs of external damage. This is very unusual, but could happen. It is ABSOLUTELY IMPERATIVE and mandatory for any insurance claims that you inspect the item(s) at the time of delivery. DO NOT sign or let the driver leave until you have inspected the item personally. Bathroom vanities, cabinets and faucets can be extremely heavy items and may shift in-transit, resulting in "concealed damage." With the assistance of your able-bodied assistants, open up the box/crate at the time of delivery to inspect the vanity and mirrors (if applicable), especially the corners, before the driver leaves. If the vanity or item is in new condition, sign for your delivery, thank the driver and enjoy your new purchase. If there is damage to the vanity or product, call us immediately at 888.409.BATH, refuse the item(s) and have the delivery person note the damage in detail on the shipping slip. Failure to report damage at the time of delivery will result in the trucking company denying the freight damage claim. We want to make sure you are 100% satisfied with your purchase so please insist that you inspect the item(s) immediately. This policy is to protect you and your purchase. BathVanityExperts.com will file a freight claim for damaged freight.
BathVanityExperts.com will replace damaged merchandise within 14 to 21 days (depending on availability) so long as the damaged item was refused at the time of delivery. If no replacement is available in this time period, the damaged item(s) will be refunded in full.
Do not attempt to return any shipment back to us without prior authorization from BathVanityExperts.com. Please review the BathVanityExperts.com Return Policy for additional information.
Freight Charges, Customs Duty and Broker Fees for Canada
Please contact us prior ordering if you are in Canada. Please email firstname.lastname@example.org or call 562.667.7766.
We are partnered with Bongo International Shipping. Please Click here to read Bongo's shipping policy.
A division of Bathroom Experts LLC.
5199 E. Pacific Coast Hwy
Long Beach, CA 90804
tel - 888.409.BATH (2284)
fax - 562.597.4641